Patient Experience Officer & Senior Director, Patient Experience Services
Tuesday, October 2, 2018
10:35 am – 11:35 am
Experience Happiness partnered with Hennepin County Medical Center (HCMC), a regional Level 1 trauma center and teaching hospital located in Minneapolis, MN, to help address the prevalent burnout that existed in their emergency department (ED). They assessed the linkage between burnout, happiness, well-being, engagement and key performance indicators as employees and staff engaged in The Happiness Practice™(THP). Burnout down 22% Employee Engagement Up 7% Overall Happiness up 16% Innovation Up 19% Resiliency Up 19% Sustainability Up 16% Patient Satisfaction Up 5.3 Points (Press Ganey)

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